InboxAgain and subsidary of CTT (“IBA”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website inboxagain.com and related services (“Services”).

By using our Services, you agree to the terms of this Privacy Policy.

 

1. Who We Are

InboxAgain is a company registered in the United States providing Software-as-a-Service (SaaS) solutions. We act as both a Data Controller (for our website and account management) and a Data Processor (for customer data processed within our Services).

2. Information We Collect

We may collect and process the following types of information:

Information you provide directly:

  • Name, email address, phone number, job title, company details.
  • Account login details (username, password).
  • Payment information (processed securely by third-party providers).
  • Any content or data you upload to our Services.
  • Information we collect automatically:
  • IP address, browser type, operating system, device identifiers.
  • Usage data (pages visited, time spent, features used).
  • Cookies and similar tracking technologies (see our [Cookie Policy]).
  • Information from third parties:
  • Payment processors, analytics providers, or marketing partners.

3. How We Use Your Information

We use personal data for the following purposes:

  • To provide, maintain, and improve our Services.
  • To create and manage your account.
  • To process payments and billing.
  • To communicate with you (support, updates, marketing where permitted).
  • To ensure security, prevent fraud, and comply with legal obligations.
  • To analyse usage and improve user experience.

We will not use your personal data for purposes unrelated to our Services without your consent.

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Contractual necessity – to deliver the Services you subscribed to.
  • Legal obligation – to comply with US and UK laws and regulations.
  • Legitimate interests – to improve our Services, prevent fraud, and secure our systems.
  • Consent – where you opt-in to receive marketing communications.

5. Sharing Your Information

We do not sell your personal data. We may share your data with:

  • Service providers (e.g., hosting, payment, analytics, email platforms).
  • Professional advisors (lawyers, accountants, auditors).
  • Authorities (where required by law, regulation, or court order).
  • All third-party processors are bound by data protection agreements.

6. International Transfers

If we transfer your data outside the UK/EEA, we ensure appropriate safeguards (such as UK-approved Standard Contractual Clauses) are in place.

7. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfil the purposes set out in this Privacy Policy.
  • Meet legal, tax, or accounting requirements.
  • Resolve disputes and enforce agreements.
  • When data is no longer required, it will be securely deleted or anonymised.

8. Data Security

We implement appropriate technical and organisational measures to protect personal data from loss, misuse, or unauthorised access, including:

  • Encryption of data in transit and at rest.
  • Role-based access controls.
  • Regular monitoring, backups, and testing.
  • However, no system is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Under UK GDPR, you have the following rights:

  • Access – request a copy of the personal data we hold.
  • Rectification – request corrections to inaccurate data.
  • Erasure – request deletion of your data (“right to be forgotten”).
  • Restriction – limit how your data is processed.
  • Portability – request transfer of your data to another provider.
  • Objection – opt out of certain processing, including marketing.
  • Withdraw consent – where processing is based on consent.
  • To exercise your rights, contact us at info@inboxagain.com

10. Cookies

We use cookies and similar technologies to improve website functionality, performance, and analytics. 

11. Children’s Privacy

Our Services are not directed to individuals under 18, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

13. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

InboxAgain
Email: info@inboxagain.com
Website: https://inboxagain.com